1. Seven-day unused-purchase refund
You may request a voluntary refund within seven calendar days of the original purchase or subscription renewal if none of the analysis credit or allowance included in that purchase has been consumed.
Once any included analysis has been successfully started and the entitlement has been consumed, the purchase is no longer eligible for this voluntary unused-purchase refund. This does not limit rights that cannot be excluded under applicable law.
2. One-time analysis credits
A pay-as-you-go purchase provides the analysis credit described at checkout. An unused credit may qualify for a refund under the seven-day rule above. Used credits are not ordinarily refundable except when required by law or when we confirm an unresolved failure attributable to the Service.
3. Monthly subscriptions and renewal
Monthly subscriptions renew automatically until cancelled. You can cancel future renewals through the billing portal linked from your account. To avoid a new charge, cancel before the renewal date shown in the portal.
After cancellation, paid access ordinarily continues until the end of the current billing period. Cancellation does not by itself create a refund or prorated credit for the current period. A renewal charge may qualify under the seven-day rule only when no analysis from the renewed allowance has been consumed.
4. Technical analysis failures
If an analysis fails technically before a usable result is produced, the Service is designed to restore the applicable allowance or credit automatically. This restoration is not a cash refund; it allows you to try again without paying for the failed run.
If the entitlement is not restored or repeated failures prevent delivery, contact support. We will investigate and may restore access, rerun the service, or approve a refund as appropriate.
5. How to request a refund
- Email support from the address connected to your That Curly Mind account.
- Include the Lemon Squeezy order number or receipt reference.
- Briefly state the reason for the request.
Do not include strategic-plan content, passwords, payment-card numbers, or other sensitive information in the request. We may ask for limited additional information to verify the account and transaction.
6. Processing and merchant-of-record rules
Lemon Squeezy is the merchant of record and processes approved refunds back to the original payment method. Bank or payment-network processing may take up to 10 days after a refund is issued. Currency-conversion differences and bank charges outside our control may affect the amount shown in your local currency.
Lemon Squeezy may also issue a refund or take other action under its own merchant-of-record, fraud, dispute, or legal obligations. This policy does not restrict mandatory consumer remedies or Lemon Squeezy’s authority as merchant of record.
7. Chargebacks
Please contact support before filing a payment dispute so we can review the transaction and attempt to resolve the issue. We reserve the right to suspend entitlements connected to a refunded, reversed, or disputed charge, subject to applicable law.